"Invalid email or password"
Double-check that you're using the email address your account was set up with, and that Caps Lock isn't on. If you're sure both are correct and it still won't accept them, see below for how to get a new password set.
I forgot my password — how do I reset it?
ClubHQ doesn't currently have a self-service "forgot password" link on the sign-in page.
Contact your club — whoever manages your ClubHQ account — and ask them to reset your password. Once it's reset, you'll be given a temporary password and prompted to set a new one the next time you sign in, before you can do anything else.
"Your account has been suspended" / "Your organization's account has been suspended"
Your account, or your club's whole account, has been deactivated. Contact your club directly — for an organization-wide suspension, they'll need to reach ClubHQ support.
"Your account is not associated with any organization" / "No active organization found"
Your login exists but isn't currently linked to an active club. Contact the club you're trying to reach for help getting your account connected.
I was asked to change my password right after signing in
This happens the first time you sign in with a new account, or right after your password was reset for you — it's expected, not an error. Enter the temporary password you were given, then set a new password that's at least 8 characters and includes an uppercase letter, a lowercase letter, a number, and a special character.