There is no "pay online" option, only "Pay in Person"
That is your club's setting, not a fault in the form. A club only offers online payment once it has connected its payment account and turned it on; until then you register now and pay the club directly with whichever method they've told you they accept ("Pay in Person — Cash Accepted", for example, names exactly which).
If your club told you to pay online and you cannot see the option, contact them — they will need to finish connecting their payment account.
I only see "Pay in Person," not a choice of online methods
If your club accepts more than one online method (card, bank payment, Link), they all appear together on the secure checkout page after you choose to pay online — you pick between them there, not on this form. This form only ever asks whether you're paying online at all, or in person.
"Registration is not currently available."
This message appears whenever the program isn't currently open to new registrations — it hasn't opened yet, it's already closed, or every spot is full. The page doesn't currently spell out which of these it is, so if you're not sure why, contact the club directly and ask when registration opens (or whether a waitlist exists).
If the program happens to be full, you may also see "This program is full." right next to this message, sometimes with no space between the two sentences — that's a known display issue, not a sign that something's broken on your end.
"[Practice time] is full" or "Please choose a practice time"
For a program that runs at more than one time, each time has its own limit separate from the program's overall cap — one time can fill while others still have room. "Please choose a practice time" means the form was submitted without a selection; go back to the Choose a Practice Time step and pick one. "[Time] is full" means the time you picked filled up — usually because someone else was registering for it at the same moment — go back and pick a different one, or contact the club if none has room. Nothing is charged and no registration is created when either of these appears.
"This athlete is already registered for this program."
Someone matching this athlete already has an active registration for this program: the same name and date of birth, or the same athlete email or phone with the same first initial and date of birth. Two different athletes who share an email or phone, such as brothers and sisters using the family's, aren't treated as the same athlete. If that's not actually the same person — say, two different kids who happen to share a name — contact the club directly; they can confirm and register the second athlete for you if needed.
You may also see a softer, non-blocking note like "An athlete named [name] is already registered for this program — continue only if this is a different person." while filling out the form. That one doesn't stop you from continuing — it's just a heads-up in case it's actually a duplicate.
"We couldn't match an active [plan name] to [athlete] using [your email]."
You said the athlete is already covered, but nothing in the club's records matched. This is a matching problem, not proof that no membership exists — the membership may be under a different email address, or the athlete's name may be spelled differently on it than on this form.
Check that you used the same email the membership is under, and that the athlete's name matches. If you're confident the membership exists, contact the club rather than buying a second one — they can look it up and confirm. Otherwise select Add membership to purchase one as part of this registration.
"The membership required for this program covers a season that ended on …"
The club's program requires a membership plan whose season is already over, so that membership cannot be purchased today.
Nothing was charged and nothing was created — the registration did not go through, so there is no half-finished record to clean up.
This is a setup problem on the club's side, not something wrong with your details, and you cannot work around it from the form. Contact the club, quote the plan name and date the message shows, and ask them to update the program's membership. It takes them about a minute. Once they have, come back and submit the form again.
The form says my athlete's membership is "awaiting payment"
The club has a membership on file for your athlete that hasn't been paid in full yet. You won't be sold a second membership.
- If you pay online, what the membership still owes is added to your checkout as Membership balance due, so you pay for the registration and the membership together.
- If you pay in person, the balance is still owed to the club on top of this registration.
If you already paid the club for the membership by cash or check, contact them before you register so they can record it. Otherwise it's included in your checkout total.
"This discount code is no longer valid. Remove it or try a different code."
Your discount code was accepted when you entered it, but stopped being valid by the time you submitted — it may have expired, hit its usage limit, or been deactivated in the few minutes between checking it and finishing the form. Remove it and try a different code, or continue without one.
The total is too small to charge online
If a discount code brings your total to a very small amount (under $0.50) but not all the way to $0, online payment can't process a charge that small. Contact the club directly — they can complete your registration another way.
A generic "Registration failed" error
If you don't get one of the more specific messages above, you'll see a generic failure message. If it keeps happening, contact the club directly with your athlete's name and the program so they can check on it and complete the registration for you if needed.
If you leave checkout before paying
If you back out of the secure payment page — using its own back arrow, or your browser's Back button — you land back on the registration form with your details already filled in and a banner that says "Welcome back — your details are saved. Review and continue to payment." Nothing was charged, and nothing else about your registration changed; review what's there, make any corrections, and continue to payment again when you're ready.
If the program requires a membership and you chose to buy it the first time, the form still includes it when you come back — the membership from your unfinished attempt is replaced along with that attempt, so your athlete isn't left without one.
If instead you simply close the tab or walk away, you'll get one email a little while later titled "Finish [athlete]'s registration" with a link that reopens the form the same way, pre-filled. You have 72 hours from that email to finish. If you don't finish within that window, the registration is automatically cancelled and any discount code you used is released — you'll need to start over from the beginning, and there's no separate notice when that happens beyond the one email you already received.
If you follow either the banner's link or the email's link after your registration has already been cancelled or completed, you'll see one of these instead of the form:
- "This link is no longer valid." — the registration this link pointed to no longer exists in a state that can be resumed; start a new registration.
- "This registration was cancelled. Please start a new one." — the 72-hour window passed (or the registration was cancelled another way) before you finished; start over.
- "This registration has already been paid for — there's nothing left to finish." — you already completed payment, most often in another tab or on another device; check your email for the confirmation rather than registering again.
I paid, then got interrupted before seeing a confirmation
If you completed payment through the Stripe checkout page but something went wrong right after (closed the tab, lost connection, etc.), don't assume the registration didn't go through — check your email for a confirmation first. If nothing arrives after a while, contact the club rather than registering again; filling out the form a second time creates a separate registration attempt rather than confirming the first one.
My athlete isn't eligible for this program
Some programs restrict who can register based on age or grade. If your athlete doesn't meet a program's requirement, you're stopped at the Athlete Info step as soon as you click Continue, with a message naming the limit that wasn't met — for example, "Age 13 is below this program's minimum of 14."
Check the Date of Birth and Grade you entered first; a typo in either is the most common cause. Note that some programs measure age as of a fixed date in the season rather than today, in which case the message says which date was used.
If the details are right and you believe an exception should apply, contact the club directly — this isn't something you can override yourself, but staff can register the athlete on your behalf.